Careers with Discover Twickenham

Discover Twickenham BID is a collective of business owners who love Twickenham and want to work together to make Twickenham an even better place to live and work. We believe in supporting social, ethical Twickenham trade, so that the area continues to thrive and grow in stature.

The district is fortunate to have great people offering creative and quality commerce experiences so that residents, businesses, and visitors can support local. Discover Twickenham BID was voted in for a third term following a ballot held in October 2023. The 2019-2024 business-led plan is set to deliver investments in services, projects, and initiatives, which will boost the town and support the 350+ levy-paying businesses.

As part of this initiative, we are seeking to recruit a motivated individual with a proven record of working collaboratively and is a fantastic people person who can manage and deliver the BID’s plan. To be successful we need this person to use their brilliant relationship building skills to bring the community together by building trust and partnership working.

Twickenham is such a unique place to work and live, with a second-to-none sense of community spirit! The businesses that are part of the BID are such a vibrant, knowledgeable and welcoming people to work with.

The successful candidate will have excellent communication skills and be able to effectively build and manage relationships with different stakeholders within our community. This person will also be able to demonstrate project management experience. You’ll have good negotiation skills but and most importantly, you’ll be able to continue to help Twickenham improve and enhance the town for its businesses and draw local residents to all that Twickenham has to offer.

We offer a range of flexible working options, from job sharing to hybrid working, part time to full time. We can help make this role work for you.
Salary depending on experience – circa £37,000 per annum.

Reporting to:

BID Board with a day-to-day link with the Chair of the Board.

Main Purpose of the role:

The main purpose of this role is to lead on and successfully execute the BID’s plan and initiatives and to showcase Twickenham as the epicentre of dynamic growth.

Responsibilities:

• Manage the BID’s operation to ensure effective and efficient delivery of the organisation’s business plan, as agreed by the Board.
• Produce a draft annual budget, in conjunction with the Chair, for Board approval.
• Lead delivery of all the activities and initiatives contained in the BID business plan in line with the approved budget.
• Accurately maintain the organisation’s rolling 12 month cash flow forecast, highlighting any significant deviations from the budget.
• Liaise with and update the Chair at weekly operational update meetings.
• Arrange quarterly Board meetings and report on performance against the BID’s business plan objectives and provide updates on all other matters of consequence to the Board.
• Work with any third-party consultants to ensure appropriate messages about the BID’s activities and achievements are delivered.
• Be the operational point of contact for relevant partners, and work to coordinate the aims of the organisation with other appropriate initiatives.
• Be the main point of contact for all BID levy payers.

Proactively seek opportunities to extend the scope of delivery; build positive external relationships with key stakeholders including levy payers and non-levy payers within the BID area, public authorities, Borough and County councils, and community and charity organisations.

Note: The above list is not in order of priority, and other tasks commensurate with the post may be required of the post‐holder.

Essential

• Strong project management experience
• Evidence of commercial acumen and experience of small business management
• Ability to work with minimum supervision under the leadership of a Board and in close cooperation with management consultants
• Evidence of direct management of staff and/or contractors
• Ability to manage complex relationships with partners
• Proven experience in coordinating and managing medium to large scale events and marketing projects
• Excellent communicator and confident with public relations
• Proven negotiation skills at strategic and operational levels in both public and private sectors to achieve common goals
• Ability to always work with professionalism and integrity.
• Excellent communication skills with the ability to handle complex information
• Flexible working with occasional out of hours work is required

Desirable

• Knowledge of Twickenham and BIDs
• Degree level education (or equivalent) or an appropriate professional qualification in a relevant discipline with commensurate experience.
• Visual presentation skills
• Knowledge of political and economic conditions of retail, leisure, and licensed businesses
• Proficiency in using social media and managing website content

Player Adaptability

This role requires the ability to handle detailed information, balance multiple tasks and respond quickly to business situations and be able to work within a changing environment.

Team Player

Work cooperatively with others to set goals, resolve problems and make decisions that enhance the effectiveness of the business.

Ethically focused

The BID Manager needs to demonstrate the highest standards of behaviour at all times. This person will regularly be invited to attend social events representing the BID at evenings and weekends.

Lead

Positively influence others, demonstrate good listening skills, humility and the ability to accept social diversity.

Decision making

The BID Manager needs to support the business and staff by quickly assessing situations based on their importance, risks and urgency by making clear and timely decisions in the best interests of the organisation.

Communication

The BID Manager will need to be an excellent communicator and will be able to adopt their style to various stakeholders.